Warranty

This warranty is effective from the date of purchase. It is granted only for normal use of the bicycle. 

HeritageBike frames are warranted against manufacturing or material defects for a period of 5 years. All components mounted on the bikes are warranted against manufacturing defects for a period of 2 years from the date of purchase. 

SPECIAL POINTS

  • The Shimano battery is warranted to have a minimum residual capacity of 70% after 2 years or 500 full charge cycles. 
  • The finishes (paint and decals) are warranted against manufacturing defects for a period of one year from the date of purchase. 
  • In case of a warranty request, simply contact us with your purchase invoice.
  • We will then make an initial diagnosis.
  • Based on this diagnosis and a possible additional analysis of the bike or components by our technical services, the after-sales service will decide whether or not the problem is covered under warranty.
  • If the warranty is accepted, the component will be repaired or replaced by an identical or corresponding new part. 
  • If the acceptance is refused, we will provide you with a repair estimate. The repair will begin upon acceptance of this estimate.

 

THE WARRANTY APPLIES :

On bikes purchased through our website or from one of our authorized dealers.

  • Only to the first owner of the bike (the warranty does not transfer to subsequent purchasers in case of resale).
  • Under normal use of the bicycle.

 

THE WARRANTY DOES NOT APPLY:

  • If the complaints are consecutive to the practice of the bicycle in competition or for a professional use.
  • If insufficient maintenance or negligence on the part of the purchaser is noted.
  • In case of accidents or other abnormal or excessive use.
  • In the event of major modifications to the bicycle.
  • In case of impact of external elements or agents (natural disaster, fire, humidity).
  • If the bicycle is used in a manner that does not comply with technical and safety standards.
  • The warranty does not apply to wear parts: braking components (pads, discs) - Tires, tubes, rim tape - Cables and sheaths - Transmission components (belt, chainring, etc.) - Handles - Bearings - Saddle.
  • No retailer or distributor may modify the terms of this warranty, unless the retailer or distributor replaces the warranty terms with its own warranty terms under its company letterhead.